What is your return and exchange policy?
If you are not happy with your purchase and would like to make a return or an exchange, please contact us within 30 days. We are available for any concerns or questions. Returns requested after the 30 day limit will not be accepted.
Please include your name and order number, and your reason for requesting a return, and our customer service team will respond with a return label. Please secure the label clearly on the outside of the package. We are not able to process refunds for items that have not been returned using our labels.
Once returns have been received, refunds may take up to 10 days to process. All refunds will be credited to your original form of payment. We are unable to refund shipping costs.
International orders are non-refundable and cannot be returned or exchanged, unless the item is damaged or defective.
Damaged or defective item?
If you are reporting a damaged or defective item, please include a photo of the item in your email. We will email you a free return label and will issue a refund when we have received your item.
What are your domestic shipping costs?
Free USPS Shipping on all orders over $50 in the US.
For orders under $50 we offer a flat rate of $4.44 for standard shipping, and $9.99 for expedited shipping.
How long does domestic shipping take?
We ship on the same or next business day from California. You can choose standard USPS, or choose Priority USPS for expedited shipping time for domestic orders. We unfortunately cannot guarantee USPS shipment arrival time.
Do you ship internationally?
We currently ship to U.S. Outlying Islands, Canada, Japan, Singapore, Australia and Hong Kong.
If your country is not on that list, please reach out directly to us here and we will do our best to accommodate you. We do not guarantee shipment times or take responsibility for any customs, duties, taxes or local fees that may be incurred. We appreciate your understanding.
What are your International Shipping Costs?
Cost depends on Country, you’ll find our pricing options at cart checkout.
How do I change the contents of my order or update my shipping address?
If you need to change your shipping address before your order is shipped please promptly contact us. We are not able to redirect orders once they are in transit, in this event please contact the carrier and reference your tracking number for any special delivery requests.
Was your package lost, stolen or damaged?
Please contact us if your package was lost, stolen or damaged, and we will do our best to assist you. We cannot accept responsibility for orders sent to freight forwarders or delivered to freight forwarding addresses.